We start with the Prosci/ADKAR model for both strategic and tactical changes.
Change Strategy - creating detailed plans to engage and prepare employees for an upcoming change including both creative and sustainment plans.
Stakeholder Analysis - identifying, mapping and assessing leadership in terms of their ability to support, enable and sustain the change.
Impact Analysis - aligning the change topics with the applications requirements and the content points to be addressed.
Communication Plan - detailing all communication pieces by deliverable, including channel, timing and delivery methods.
Training Plan - detailing courses and delivery methods for both pre and post implementation.
Online Training Development - building and validating the online training and support tools.
Project Management - managing the team responsible for the change including role assignments, task tracking and PMO reporting.
Readiness Audits - testing to determine the readiness of employees to go live and the ability to sustain the change.
Value Realization - tracking the benefits of the change via metrics as well as the monetary impact.
Business Process Optimization - analyzing the current state, mapping of the future state processes and counsel on process simplification.