Pivot's best-of-breed change strategies, high engagement UX, dynamic execution and data driven measurement results in sustainable change.

 

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CHANGE STRATEGY

We start with the Prosci methodology and expand it with inquiries into change history, variances in business processes and a complete analysis of operational thresholds.

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ENGAGEMENT / UX

 To enable change you must capture the attention of your audience. We create awareness campaigns, communication pieces and engagement tools that are memorable, provocative,  and appeal to users' heads and hearts.

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METRICS

 Performance data on the progression of users is critical to determining readiness for change. When combined with help desk and LMS data, you have a valued dashboard to manage change and risk. We are leaders in the use of metrics to monitor change.

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Why Pivot?

  1. Organizational transformation is our focus, our passion, and not a tack on to another line of business. 

  2. Pivot is NOT "strategy only". We roll up our sleeves, learn your processes, earn your people's trust, and deliver results. 

  3. Pivot is NOT a temp/placement agency masquerading as a "consulting firm". We are stewards who are experienced, responsive and responsible.

  4. We vet every team member for professional skills, change experience, industry knowledge, client focus, and consulting acumen to ensure your project is done right.

  5. We don't turn and run immediately after go-live. We measure the impact of the change. And we support our clients' development as change champions.

  6. We are ready, when needed, to pivot. It's who we are.

Strategies

 

A change management strategy is more than just listing the types of communication channels to be used. A complete strategy describes the goals, means, methods and timeline for preparing audiences to full integrate and sustain the change.

Pivot's strategies are action plans. They detail how the change will be introduced, rehearsed, kept fresh and reinforced. Our strategies are custom to our client/partner's organization and culture. The result is that your "to be" state becomes your "will be" state.

 

 
 

Engagement / UX

Earning the right to your users' attention and holding that attention is key to effective change. Here are some of the creative examples of how we've done it.

 
 
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Feature 1

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Feature 2

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Feature 3

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Metrics

 
 

It all started when…

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